Teams should be aware that they are performing testing against production assets of the client. Disruption to production environments will result in financial loss and brand damage to the client and its customers. Teams should therefore proceed with their testing in a manner appropriate for this environment. With this in mind, however, the client will often have industry standard disaster recovery processes in place. In the event of a system outage, please submit a ticket through this system and we will attempt to reset your device after we assess the damage to our environment and re-activate services for the client's employees.